Help without putting anyone in greater danger.

Before sharing a missing-person case

Share information that can genuinely help someone recognize or locate the missing person, but avoid details that create unnecessary risk. A public post can be copied, indexed, screenshotted, or redistributed beyond its original audience.

• Confirm that the case is genuine before amplifying it.
• Prefer the official FindThem case link so viewers can see current status information.
• Do not add rumours, accusations, or unverified explanations for the disappearance.
• Do not publish private home addresses, passwords, identity-document numbers, financial details, or confidential medical records.
• Stop circulating outdated material when a case is closed, withdrawn, or updated.

Do not confront, chase or investigate dangerously

If you believe you have seen a missing person, prioritize safety. Do not trespass, follow vehicles, enter private property, threaten anyone, organize a confrontation, or attempt to detain a person yourself.

Where appropriate, record useful observations from a safe position—such as time, general location, direction of travel, or a non-sensitive description—and pass them through a safe channel. If there is immediate danger or suspected criminal activity, contact the appropriate local authority.

Use private tips for sensitive leads

A potentially useful location, phone number, witness detail, or other sensitive lead should usually be sent through the private tip function rather than posted publicly. Publicly broadcasting a lead can alert the wrong person, expose a witness, or interfere with a legitimate investigation.

Children and young people

Children require particular care. Do not attempt to privately question, transport, shelter, photograph, or arrange a meeting with a child solely because you saw a missing-person listing. Use appropriate safeguarding channels and involve responsible authorities or guardians where safe and lawful.

Avoid publishing school timetables, exact home addresses, intimate family details, or information that could enable grooming, retaliation, or unwanted contact.

Domestic violence, trafficking and other high-risk cases

Not every missing-person case is safe to treat as a simple reunion. A person may be fleeing violence, coercion, trafficking, exploitation, stalking, forced marriage, or another serious threat. Publicly revealing a precise location can sometimes make that person less safe.

If you have reason to believe a case involves abuse, trafficking, exploitation, or a person hiding for safety, provide the information privately to an appropriate authority or through the platform's private tip channel rather than publishing an exact location.

Scams, impersonation and demands for money

Missing-person cases can attract scammers. Be cautious of anyone claiming to know a person's location while demanding money, gift cards, cryptocurrency, banking credentials, verification codes, or other payment before providing evidence.

• Do not share account passwords or one-time verification codes.
• Do not send money merely because someone claims to have information.
• Preserve suspicious messages or transaction details where safe to do so.
• Report suspicious use of FindThem through the Contact page.

When a person is found

A successful reunion does not automatically make every detail public. Once a person has been located, avoid posting their new address, medical information, personal circumstances, or photographs of a private reunion without appropriate permission.

Case owners should update the case status promptly. If the person is safe but wishes to keep their location private, respect that boundary unless a competent authority lawfully requires otherwise.

Protect your own account and identity

Use a strong, unique password, secure your email account, and be careful with links sent by strangers. FindThem staff should never need your password. If you suspect unauthorized account access, change your credentials and contact us promptly.

For additional account and case guidance, visit the Help page.